Terms & conditions.

Quotes, prices and design changes

Cupcake prices are listed on the flavours and pricing page. Classic flavours are included in the base price, while specialty flavours, fillings and toppers may cost a little extra.

Custom cakes are quoted individually because the price depends on the size, layers, design, detail and quantity. Your quote is based on the design and details we agree on. If those details change, the price or availability may change too, and I'll let you know before going ahead.

Booking your date

Send an enquiry through the order form and I'll get back to you, usually within 24 hours. There is no deposit. Your order is booked when we have agreed the details and date in writing by message.

Dates are limited, so an enquiry does not hold a date until I confirm it with you. I'll send you the agreed details, these terms, and what payment is due and when before I start your order.

Cancellations

If you need to cancel, please message me as soon as you can. A cancellation fee may apply if I have already started work or bought ingredients or materials specifically for your order.

Any fee will be limited to reasonable costs already committed to your order. I will explain the fee and the costs it covers before charging it. I won't charge an arbitrary penalty.

If I need to cancel your order, I'll let you know as soon as possible. Any amount paid for the part of the order I cannot provide will be returned unless you agree to another solution. These terms do not limit your rights under the Australian Consumer Law.

Lead times

Lead time depends on the size, design and quantity of your order, as well as the date you're after. Larger, more detailed and higher-quantity orders may need more time.

The earlier you get in touch, the better. I'll confirm what is possible for your date rather than promise a rushed cake.

Pick-up and transport

Orders are pick-up only from Altona Meadows at a time I'll arrange with you. Cakes are decorated to travel, but once an order leaves my kitchen it is in your care. Keep it level, keep it cool, and avoid the boot on a hot day.

Allergies and dietary needs

Gluten-free recipes are available. My kitchen also handles wheat, egg, nuts and dairy, so I can't guarantee a completely allergen-free cake.

Tell me about any allergies or dietary needs when you enquire. I'll be upfront about what I can do and which ingredients are in your order. Please do not rely on a gluten-free or other dietary option without discussing your needs with me first.

Photos of your cake

I love photographing finished cakes and sharing them on my website or social media. I may take photos of your cake after it is finished, usually without names or other personal details.

If you would rather I did not photograph or share your cake, just tell me in your enquiry or message me before the cake is finished. No problem at all.

Your enquiry details

The name, contact details, event details, order choices and any inspiration photos you send are used by me to reply to your enquiry, prepare a quote, arrange your order and keep simple business records.

Your enquiry is kept in a private Google Sheet used as Butter Bar's order book and, if you upload them, a private Google Drive folder for inspiration photos. I do not sell your details or share them with advertisers. Google provides the storage and services that make this possible, and information is only shared with another service provider when it is needed to run the service, required by law, or you ask me to do so.

I keep order details only for as long as they are reasonably needed to manage the order, maintain business records or meet legal requirements.

If you have a question about the details I hold or want to correct something, message me and I'll help.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies rights you have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.